The Inmates are Running the Asylum

Why High-tech Products Drive Us Crazy and How to Restore the Sanity

Alan Cooper

This is something of a manifesto for Interaction Design. But while Cooper makes the case for design being included in the software development process, it doesn't go into enough detail to really give you an idea of how to use the processes he's recommending. Think of this as a call to arms, not a how-to guide.